Applebee's Feedback Reviews and Complaints

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Applebee's Feedback Reviews

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  • Food Quality / portion



    After a meeting last I suggested to a group of friends that we eat at Applebees, I hadn't eaten there in a while but remember the food being great and getting a great value. We were greeted and seated immediately and our server was pleasant and thorough, I have no complaints about the service but was very disappointed with my entree. The steak was tough and was overcooked and did not look appetizing when it was served to me. The photo in the [new] menu showed a juicy succulent piece of meat. I would have sent it back but it was late, I was hungry and was very embarrassed to have... More...
    (Restaurants, Fast Food, Coffee)
  • Pastor ??? Alois Bell



    I will not dine at Applebees again since the firing of the waitress who serve arrogant so called Christian pastor Alois Bell of World Deliverance Ministries Church in Granite City, Ill. It was unjust. The management should have collected the 18% tip rather than fire the waitress who served the arrogant self righteous who used God's name in vain. Rehire the waitress! I will not return to Applebees until then. Good bye Applebees, Olive Garden, Perkins, Outback, Fridays, Red Lobster, etc. There are a lot of options other than Applebees around me. Good bye. More...
    (Restaurants, Fast Food, Coffee)
    dusdidt's Picture   dusdidt    0 Comments   Comments
  • Firing of waitress



    I struggle to understand why you fired your waitress for posting the receipt that a "pastor" chided the waitress on. The waitress did not force the "pastor" to write those comments, let alone sign it "Pastor" as if throwing around what ever clout she thinks she has. I am embarrassed by what the pastor did, and even more embarrassed by that pastors "passing the buck" ( blaming the waitress) for the pastors own actions. The pastor made the choice to write the stuff she did instead of talking to the waitress or management about her. issues. I agree... More...
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    becky32's Picture   becky32    0 Comments   Comments
  • Applebee's Restaurant



    I am a regular Applebee's customer, but will no longer enter your restaurant because of your recent firing of a waitress who posted a note from a female pastor who scratched out the 18% tip and said she gave 10% to God. She certainly was not acting Christlike and I believe that you were 100% wrong in firing this waitress. I have been a waitress many times and it is one of the hardest jobs that I've ever had.. Applebees was wrong, wrong, wrong in firing her. Shame of you Applebees. This is very bad publicity and I hope you lose some customers over this incident which you... More...
    (Restaurants, Fast Food, Coffee)
    jeancarol's Picture   jeancarol    0 Comments   Comments
  • very disappointed



    I was in your establishment located in Carbondale Illinois on 1-07-12 at approximately 3pm with my wife, daughter and her boyfriend having lunch. I live in about 61/2 hours away and was just visiting my daughter whom is going to college there. We finished up lunch and my wife and I started traveling back to Ohio shortly after. About 3 ½ hours away, I needed gas so we pulled over to get some. I tried to use my Chase debit card and it said it was declined, I thought that maybe some red flags were thrown up because I traveled through Ohio, Kentucky, Indiana and Illinois and now I was... More...
    (Restaurants, Fast Food, Coffee)
    daddy's Picture   daddy    0 Comments   Comments
  • Offered on the menu applebees



    Over all the food was good but was unable to have a baked potato with my meal even thpugh it was offered on the brand new menu that the copperas cove tx applebees just started using. When I asked the Mgr what the deal was he said corporate had set only 5-9pm for baked potatoes. So the baked potato was out. Just a thought...if your going to set sevice to be oonly certain times them please print it on the menu dont offer something in black and white abd then make new rules that customers have to find out about after they have decided what they really wanted to eat. Paul Robbins Loyal patron... More...
    (Miscellaneous)
    afatds's Picture   afatds    0 Comments   Comments
  • our rude waitress



    Couldnt believe the service we got at applebees ocala,fl. My mother in law decided to take me and my husband out to eat before she left to go back home to orlando. When our food came out I noticed that my order was wrong, I managed to get the managers attention that was walking by and said that I ordered boneless wings and that was not what I got. I apologized for the mix up. Well our server, Christina, finally walked by our table and said to me next time be more specific when I ask you what you want to eat. My mother in law got so mad when she heard her say that to me that we almost left... More...
    (Restaurants, Fast Food, Coffee)
    Katrina70707's Picture   Katrina70707    0 Comments   Comments
  • Applebees Terrible Service



    My husband an I went to dinner at Applebees for the first time. It took our server at least 10 min to even come to our table to greet us, then another 10 just to being us our drinks. We placed our order; appetizer, 2 meals, and a small dessert. After 20 min he brings out our dessert first saying the meals weren't ready. He then brings out my husbands meal only and it was cold. About 5 min later he brings my meal. We asked where our appetizer was and he said he forgot to place the order. So we told him to just forget it. The manager came by and asked us how everything was and we... More...
    (Restaurants, Fast Food, Coffee)
    toddtrac's Picture   toddtrac    0 Comments   Comments
  • Applebees Bad Service



    I ordered carside pick-up from applebee's and one of the meal was missing. I live 10 minutes away and the best answer I received from both the manager and the server was "the food was still in the back and if I was coming back to pick it up". At first they put me on hold because they want to verify if the food was indeed missed. Why would I call if I wasn't missing the food. What a joke, I will never go back to this applebee's (Kempsville Rd, Virginia Beach). More...
    (Restaurants, Fast Food, Coffee)
    AJ23464's Picture   AJ23464    0 Comments   Comments
  • Bad Service



    My wife and I went to a local Applebees here in Evansville on 2/19/2011. I was so dissatisfied with the service I received that I will no longer eat there again. First I ordered a drink and after the waiter took my order told me that I had been the fifth custormer to order that drink in the past week and they did not have the ingredents for that drink again, then we ordered our meal and other customers that came in 10 to 15 mins after us were already eating thier meals before us, when all we ordered was soup and salads and chicken tenders. they did not get what we ordered right our food was... More...
    (Restaurants, Fast Food, Coffee)
    inkygaryf's Picture   inkygaryf    0 Comments   Comments
  • Applebees manager complaint



    My husband and I were dining at the Applebees in Hutchinson, KS on Friday night, January 14. I ordered the new Steak & Potato Salad, however, I was brought a huge plate full of fresh spinach, a few steak strips and no herb potatoes. The manager on duty was called over. All I wanted was to have half the spinach removed and the herb potates put on but he told me I wouldn't like that as it would be very small. He was not listening to me. He didn't even consider my reasonable request. Food and service was very poor. More...
    (Miscellaneous)
    DeborahB's Picture   DeborahB    1 Comments   Comments
  • trying to cheat me review



    MY FIANCE AND I WERE IN THE APPLEBEES 5185 Fernandina Road Columbia, SC 29212 (803) 749-4767 THE WAITER WAS VERY SLOW REFILLING GLASSES AND BRINGING ACCESSORIES TO THE TABLE. THEN WHEN IT WAS TIME TO PAY HE WAS HANDED TWO 25 DOLLAR GIFT CERTIFICATES FOR A 41 DOLLAR MEAL. HE LEFT THE TABLE WITH BOTH CARDS THEN CAME BACK TRYING TO TELL MY FIANCE AND I THAT HE DIDNT GET BUT ONE AND WE OWED HIM 16 DOLLARS. AFTER I REFUSED AND HE GOT THE MANAGER BOTH OF THEM WERE TRYING TO TELL ME THAT I OWED THEM WHEN THEY OWED ME A GIFT CARD WITH 9 DOLLARS LEFT ON IT. AFTER MY TONE STARTED GETTING HEATED... More...
    (Restaurants, Fast Food, Coffee)
    LIONHEART8265's Picture   LIONHEART8265    0 Comments   Comments
  • Poor meal at restaurant



    This was the worst time we ever had tonight 12/9/2010 6:02p.m.. The Strawberry lemonade was bitter, and the dinners salads had spoiled lettece which they replaced one of them. My mother's meal the steak was hamburger and the mashedpotato's where cold not even luke warm just like they were taken out of a refrigarator. This will be our last visit. The server's name was Nicole at 806 SE Everett Mall Way, Everett, Wa, 98208. (425)514-8300 More...
    (Miscellaneous)
    calstir's Picture   calstir    0 Comments   Comments
  • loud music



    My wife and I are 74 and eat out most of the time. We have been eating at Applebee's at least three times weekly here in Rolla, Mo, untill recently. There has been a change of managers and the atmosphere has changed from a place where you can go have a peaceful lunch to one with ear spliting music. I mean during the lunch time. Today, Oct 7 2010, we ask the waitress to turn down the music, but nothing happened. we got up to leave and the manager stopped us to ask what was the problem. When I ask her why the music had to be so loud. She said she turned it down, but there was no... More...
    (Miscellaneous)
    kpepi's Picture   kpepi    0 Comments   Comments
  • Dissatisfied



    My family and i stopped to dine at the Applebees in Beloit Wisconsin,and found the service there to be unsatisfactory.Upon arrival the 9 of us had to wait to be seated when we were the only ones waiting on a table,and there was at the most 8 parties in the restaurant.We was then served our food,with no silverware to eat it with also had to wait some time on that,coffee had a lemon seed and some type of green leaf in bottom of cup. We had ribs and requested wet naps and did not receive them,we asked for toothpicks and was told they had none.There was various pieces of other food on our... More...
    (Miscellaneous)
    batterup's Picture   batterup    0 Comments   Comments
  • very disappointed



    just picked up 2 orders of crispy orange chicken bowl. order these all the time they are great. got home and opened up the meal. it looked like half the amount we normally get, thought they must have made a mistake. called the restaurant to check and was told by the manager that they in fact are making them half the amount per corporate direction to do so. charge the same price....get half the food''''.they never advertised this. I am no fool. will find another restaurant More...
    (Restaurants, Fast Food, Coffee)
    ocb1's Picture   ocb1    0 Comments   Comments
  • food quality,price upcharge, no service



    i took my five year old granddaughter and her best friend as well as my niece/godchild (WHO IS VISITING FROM FLORIDA) TO APPLEBEES TO DINNER LAST NIGHT. THE LITTLE GIRLS ORDERED CHCKEN AND HAD APPLESAUCE FOR THEIR SIDE DISH. WHEN IT ARRIVED IN IT'S OWN PLASTIC CUP I READ THE INGREDIENTS LISTED, I COULDNOT BELIEVE YOU WOULD SERVE SOMETHING TO CHILDREN THAT HAD SO MUCH SUGAR IN IT. WITH THE OBESITY PROBLEM IN OUR NATION IT SEEMS YOU COULD READ THE INGREDIENTS ALITTLE MORE CLOSELY. THEY HAD THE CHOSE OF EITHER EATING THAT OR HAVING DESSERT AS I FELT THEY WOULD HAVE ABOUT THE SAME... More...
    (Restaurants, Fast Food, Coffee)
  • Applebees reviews and complaints



    i took my five year old granddaughter and her best friend as well as my niece/godchild to applebees in greenfild,ma last night for dinner. i live in central connecticut and took a three day trip with them sightseeing and to just go away and relax and have fun before school starts. the girls had ordered chicken with applesauce and when it came i read the package of the applesauce and was shocked by the amount of corn syrup and high fruitos syrup in it. this was a child's meal and it was more sugar than anything else. i gave them the choose of eating that or having dessert, they both... More...
    (Restaurants, Fast Food, Coffee)
  • Service



    We were in one of your resturants in Killeen,Texas the service was good the food was bad really bad ,I had a steak 10oz. and ask for it med. and I got it that way,but I could not eat it itwas so bad ,I had it sent back not once ,not twice but 3 times and the third one was no better than the frist one. My wife had ribs and they were burnt on the bottom so we sent them back the manager came and said he was sorry and would fix the problem. My wife got her second ribs and they were good , my daughter-in -law was with us and she had her steak sent back because the cheese on top was burnt when... More...
    (Restaurants, Fast Food, Coffee)
    peishensr's Picture   peishensr    0 Comments   Comments
  • Lost my family at Delco Park



    I am sorry Applebees took the chopped steak and brutus burger off their menu because that was the only reason my family visited. Unfortunately, when we went in we were told they didn't carry either and got rude and nasty service because we were trying to decide on something else. The waitress I guess decided that no one could have more than a couple mins. to decide and started treating us rudely and then once we did order, decided once the food was out to us...we didn't need anything else, gave us our check and never came back to check on us. We will never return. More...
    (Restaurants, Fast Food, Coffee)
    bbbbzzzz's Picture   bbbbzzzz    0 Comments   Comments
  • Applebees



    Disappointed in service received on 7/2/10. Invited a couple to join us for dinner at Monroe Ave, Rochester NY location. Kelsey S (Table #40) was our server. The place was only 1/4 full with an additional group at the bar. I specifically asked if the mushrooms that were described in the dish I ordered could be omitted. Kelsey assured me that that would be no problem. After a long wait, Kelsey apologized for the long delay. After another several minutes, our dinners were brought out. I was served last and my dinner came complete with MUSHROOMS. I detest mushrooms. Kelsey did come... More...
    (Restaurants, Fast Food, Coffee)
    sscumac3's Picture   sscumac3    0 Comments   Comments
  • Compliment



    Owasso OK..This is my FAV food hang-out. Sean, AGM totally rocks!! Love to eat with him on the floor! Lindsay and Chris are awesome bartenders. Great drink and great food always go together. Gerad is a fab waiter. Always gets it right the first time. What a pleasure to visit people who are so customer oriented. I don't eat anywhere else! KEEP UP THE GOOD WORK! Happy Birthday Sean! Keep on smiling! Your loyal customer \\\Fanny More...
    (Miscellaneous)
    2010CODE's Picture   2010CODE    0 Comments   Comments
  • Great Food Great Service



    We have been eating at this location almost every Friday night for the past 7 months. There are several other Applebees in the area but this is the cleanest and happiest. We always have the same server, (Shannon K). She exemplifies customer service. I work for a home improvement center and wish we had the customer service that this young lady gives. Most of the greeters know us when we walk in the door and direct us to our table. All very polite. We really look forward to our Friday night out because of the positve experience we know is ahead of us. Come to find out your people feel... More...
    (Restaurants, Fast Food, Coffee)
    bamafan's Picture   bamafan    0 Comments   Comments
  • Not returning to Applebees



    Hit the Applebees in Sierra Vista, AZ, 6/10/10. Hadn't been in an Applebees in a long time. They got too expensive for what they gave. Spinach artichoke dip was fine. Riblets with honey BBQ sauce, not so fine. First taste is too much liquid smoke. Next taste is too much cayenne, McIlhenny's or whatever. Plenty heat no flavor. My wife had some rice with her chicken. Chicken OK. Rice, oh, surprise, too much red pepper (hot) flakes. I'm old enough to still have taste buds that work and this is ridiculous. I've had the hot salsa at the Mercado in San Antonio. HOT, but very... More...
    (Restaurants, Fast Food, Coffee)
    Mephisto's Picture   Mephisto    0 Comments   Comments
  • not too good of service



    Applebee's is an average restaurant, not too great, not too terrible. I probably feel that way because my mom and I have eaten there a lot. Last time we went there, the waiter was little bit of a jerk. When he gave us our check, he charged $0.80 more for a salad that I ordered for me, I tell him about the problem and he acts like a smart ass about it. He's like, "uh I dont know of any salad here that's the price you say it is" or something along those lines, I point it out to him in the menu and he was shown by a manager what button to push on the cash register... More...
    (Restaurants, Fast Food, Coffee)
    msteresa87's Picture   msteresa87    0 Comments   Comments
  • applebee's



    to start with the hostess girls sat other people before our group. we had 3.so then our waitress came to our table and ask if we wanted to drink and what. when she came back with drinks she said i will be right back, 15 minutes, we ordered and our food took 25 minutes, we timed it our appitizer was cold and the chicken penne was not hot either. the only thing quick was the bill. we ask if we could use the discount pass we had and she said yes but only took off part of the bill, needless to say we won't be going there again. More...
    (Restaurants, Fast Food, Coffee)
    sungirl10's Picture   sungirl10    0 Comments   Comments
  • Applebees, What a dissapointment



    Where to start. I took my wife and daughter out for dinner. My wife and daughter got the 2 for 20 deal, I had the Ultimate trio. We waited for 15 minutes for our drinks, and the strawberry lemonaide tastes like Hawian punch. So I waited another 10 min for the waiter to come so I could reorder. Then we finaly got the appetizer. and waited. and waited. Then the meal came....what a fizzle. My trio was a joke. My daugters riblets tasted burnt. So we ordered desert, hoping for a good ending.... oh well. All the shooters were only half full. It looked like they threw them together in a hurry just... More...
    (Restaurants, Fast Food, Coffee)
    TexasJim's Picture   TexasJim    0 Comments   Comments
  • Praise for Applebees



    I have been expiercing health problems with my physical condition and find it very difficult to locate a good quality eating location within a short distance of the place where I now reside. The Cumming Applebee located on exit 14 off I-400 has proven to be an excellent source of great food at reasonale prices and my wife and I go there at least once if not twice and sometimes more a week. I am a disabled Veterean of the Vietnam and later conflicts and have recetly lost my left eye due to cancer I received from exposure to "Agent Orange" during Vietnam and other health problems... More...
    (Restaurants, Fast Food, Coffee)
  • poor customer service



    me and my wife went to the applebees in midvale utah for an afternoon lunch and everything was good at the beginning of our meal. we had good appitizers i had the french onion soup which is very good then we ordered our meals and i got the 3 cheese chicken pasta i took about 4 bites of it and i found a hair in my pasta ! i was very discusted with finding that in my food but even more discusted with how they came about my complaint about it. they told me sorry about that but what good is that when you lose your appitite because of finding a hair in your food. they could have of at least... More...
    (Miscellaneous)
    HCDAVE's Picture   HCDAVE    0 Comments   Comments
  • found steel chunk in cheese burger



    well it was the evening of my 27 th birthday and i wanted applebees so me my wife and my little brother drove about 100 miles to the one in olathe kansas on south harrison 14860 to be exact one of my favorites among a few and about three bites into my cheese burger i bit into what looked like a latch or something not sure just know it wasnt beef all the manager could do is reorder my meal but i done lost my appetite he gave me a togo box and told me and my wife that dinner was on the house and told my brother and his wife they would still need to pay to me that was wrong the metal that... More...
    (Restaurants, Fast Food, Coffee)
    peterson17's Picture   peterson17    0 Comments   Comments
  • complaint



    Dear Applebees, We visited the Glen Carbon, Illinois store on 12/11/09. We decided to go in for their half price appitizer deal after shopping.We ordered at 10:58 P.M. Our server Kyle was great, we ordered two samplers. When we received our bill, we were charged full price! I don't understand how this could happen that is misleading. We went in for the deal and then was let down. My husband did not want to complain at the time. So, I am letting you know that there needs to be some kind of communication either from the server or listed on the menu what exactly is offered at half price! More...
    (Restaurants, Fast Food, Coffee)
    DebbieLDon's Picture   DebbieLDon    1 Comments   Comments

Applebee's Feedback Reviews By Product


Applebee's Feedback Comments


jjgsfan says: (4 months ago)
 0
Food cold,ice tea bought to me when I asked for water then I was charged for the ice tea so I had to wait a little longer to get bill fixed,will not be returning anytime soon.



Millie3 says: (3 years ago)
 0
A friend and I ate lunch at the Applebee's in Grand Rapids. No complaints about the food, it was great, we both had the very same thing.....so when the waitress came back, we ask if she could give us seperate bills, and we gave her our Applebee's 10% discount card. When she returned she did give each of us our bill, except mine was higher then my friend's was, so I ask her why, and she said that she first rang them up together, and then tried to do them seperate, and the machine wouldn't give one of us the whole discount. The manager came to our table and we told him what happened, he also said that when it has already been rang up, the machine won't let them change it. I have had this happen before, but this time I'm going to complain about it,its not the money, its the principle of the whole thing! If we hadn't have ask her specifically to do them seperate, we might have understood it, but we feel it wasn't our fault, it was the waitresses...........might be awhile before we go back again! What good is the senior card, if they won't give you the whole 10% off!



proudfoamer says: (4 years ago)
 0
Service was good. Food was excellent. Waitress was cute. I plan to go atleast once a month.



salam says: (4 years ago)
 0
at applebees in yucca valley, ca. on 7-02-10. we were seated at about 6:30 p.m. it took 20 min. for the kids to get their drinks. it took 15 more min for the adults to get their drinks and that was only after i reminded the server. the kids got their food first (about 45 min. after sitting down). the cheeze hot cheeze sandwhich was so cold the cheeze was hard. ordered something else for him. wife and i got our drinks 5 min. after that. the wife got her food about 55 min. after sitting down. i got my dinner salad about 5 min later and that was only after i reminded the server. i got my steak about 10 min. after that. by that time everyone had finished the dinner and i was just starting. very poor service. to top it off 3 tables who were seated after us got served before we did. two other tables served by the same person had the same problem.



bnol says: (4 years ago)
 0
My husband and I have always found the service and the food to be very good. The two for twenty is the best!



FLASHYDOG says: (4 years ago)
 0
WE WENT 2 WEEKS AGO FOOD WAS COLD AND THINGS WERE MISSING. WENT AGAIN TODAY 5/16/2010. THEY ARE GOING DOWNHILL FAST. THEY SCIMPED ON THE MEAT AND QUALITY NOT TOO GOOD. SORRY. SURVEY? WHICH ONE COULD NOT FIND ON LINE. ANOTHER JOKE.



lyndsi22 says: (4 years ago)
 0
I visited Applebee's today, 1/25/2010 and I received a survey receipt. I cannot find the sight to do this, Please let me know which sight?



dranny says: (5 years ago)
 0
Applebee's WAS one of my family's favorites. But a bad experience with a gift card changed that. I had asked my daughter to pick up a gift card at the Bartlett, TN Applebee's as a gift from me for a recent graduate we knew in Knoxville. The person she asked for the gift card (not the manager) was almost rude about selling the card to her but finally did.
Then while out with a date in a Knoxville Applebee's, the young graduate presented the gift card from me to the waiter, but the waiter returned and informed him it had a ZERO balance. How embarrassing for him - and for me when I found out my gift was useless. My daughter reported this to Applebee's and they did send a new card which also covered the ill-fated dinner date.
A few days later my grandson said the same thing happened to his supervisor - an Applebees gift card with a ZERO balance! These experiences taught my family and friends a very good lesson.... whenever you buy a gift card, always and as soon as possible, call the number on the back of the card and check the balance. This is particularly important if you are giving it as a gift!



Griff says: (5 years ago)
 0
I had very friendly waitresses and waiters. Bellevue in Nashville, TN



Griff says: (5 years ago)
 0
My husband and I eat there often. The food is great and we have had friendly waitresses and waiters. I go to the Bellevue branch in Nashville.



bvdiner says: (5 years ago)
 0
food and service were excellant.Price on the small draft beer was a bit greedy



enigma says: (5 years ago)
 0
We have eaten at Applebees several times and the food & service has always been great! You can't beat the 2 for $20 deal.



919surfside2 says: (5 years ago)
 0
The food was great as well as the service thanks



JingJing says: (5 years ago)
 0
Our waitress in Greece, NY, Sara F., was delightful! Food was great!



AFern says: (5 years ago)
 0
We went to Applebee's Saturday evening. I ordered Margherita Chicken and it was delicous. The young lady who waited on us, "Jamie O. did an excellent job and we enjoyed our visit. AFern



condor says: (5 years ago)
 0
I loved the food and the service was above reproach, I will bring my family back just for the service.




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